Support Center
Support Center
Still Need Help?
Our customer support team is available Monday to Friday, 9am to 6pm. If you need help or have questions related to one of our events or products, please get in touch and we will be happy to assist you.
Event Tickets
You can change your event ticket up to 3 days before the event date without losing your deposit. Contact us below to request a change.
Product Queries
If you have any queries regarding your academy membership, contact your account manager for help. If you have a finance agreement we can generally assist with most issues too directly.
News & Update
Got questions about one of our podcasts or blogs? Want to submit an article or a case study? Contact us below for media enquiries and our marketing team will be in touch!
Affiliates & Partners
Our community boasts over 48k construction business owners as subscribers and members. If you would like to discuss possible partnership opportunities and joint-venture product launches, please let us know below.
Frequently Asked Questions
How can I contact your customer service team?
You can contact our customer service team directly at customerservice@trademastermind.co.uk or contact sales team at scaleup@trademastermind.co.uk We strive to respond to customer inquiries within 24 hours. However, response times may vary depending on the volume of inquiries.
How can I access the online learning portal for trades and construction businesses?
You can access the online learning portal by visiting our website and signing up for the training program. Use the link at the top to LOGIN to your membership portal and continue with the training online.
Can I spread the cost of my learning into multiple payments?
Yes, we offer the option to spread the cost of your learning into 3-12 payments with Iwoca Pay or Premium Credit, subject to status. You can also inquire about our internal payment plans.
Can you provide more information about the Iwoca Pay option?
Iwoca Pay is a payment option available to all Limited Companies. It allows you to spread the cost of your learning from 3 to 12 payments, subject to status and approval, with the option to pay nothing for 30 days. For more details, please contact our customer service team.
What payment options do you accept?
We accept various payment options, including credit cards, debit cards, and online payment platforms. The available options will be displayed during the checkout process.
Do you offer any discounts?
We occasionally offer discounts on our products. Please subscribe to our newsletter for updates on any available discounts.
What is your refund policy?
Our refund policy may vary depending on the specific service or product. Please contact our customer service team for more information regarding refunds.
How can I file a customer complaint?
If you have a customer complaint, please contact our customer service team. They will assist you in resolving any issues or concerns.
Fill The Form To Contact Us For Support
Our team will be in touch within one working day.
