trade group services terms

These Terms & Conditions (“Terms”) apply to all programmes delivered by Trade Mastermind Ltd. By signing the Order Form and checking the Terms box, the Customer (“you”) agrees to be bound by these Terms.

1. TGS Access & Services

Upon enrolment and payment of the Initial Payment, you receive immediate access to relative services to your package: Bronze, Silver or Gold

  • Trade Recruit
  • Trade Design
  • Trade Social
  • TM CRM AI
  • We Scale Trade

We may update or modify the programme structure, format or delivery methods at any time to improve the experience.

2. Contract Length & Commitment

Contract term (12 or 36 months) is selected on the Order Form.

This is a fixed-term, fixed-value contract.

You agree to pay the full contract value regardless of attendance, usage or results.

3. Payments
Payments must be made by Direct Debit, recurring card payment or approved finance provider.

All payments, including the Initial Payment, are non-refundable.

You must ensure funds are available for each scheduled payment.

Agreements with finance providers do not replace or cancel your obligations under this contract.

4. Finance Providers
If you use a finance provider, you must comply with their terms.

Cancelling or reversing payments with a finance provider does not cancel this contract.

We may take appropriate steps if finance arrangements are interrupted.

5. Payment Terms & Managing Overdue Balances

We understand that delays can happen. If a payment is missed, we will always try to contact you and work with you to get things back on track.

If any payment is more than 7 days overdue, reasonable late fees may apply, and we will always notify you in advance.

If any payment is more than 30 days overdue, the remaining balance for the full contract term may become payable. We will always discuss the available options with you.

Access to the services may be temporarily paused until payments are brought up to date.

Payment Support Plans:

  • If needed, we can explore temporary payment arrangements.
  • Support plans are discretionary
  • ⁠Interest may apply on extended schedules
  • Support arrangements do not reduce or cancel the contract value

We aim to support all customers who communicate proactively.

6. Termination

Trade Mastermind may pause or terminate access if you:

  • Fail to pay
  • Breach these Terms
  • Misuse intellectual property
  • Behave abusively
  • Violate system rules

Termination does not cancel your obligation to pay the full contract value.

7. Hierarchy & Enforcement

These clauses form part of the Master Contract and TGS Terms & Conditions.

In the event of any inconsistency between sales materials, verbal representations, order forms, price schedules or summaries, these Terms shall prevail.

All automatic renewals, subscriptions and ongoing fees authorised under this Agreement constitute the Client’s express consent to recurring payments.

8. Nature of Services & No Ownership Rights

All services provided by Trade Mastermind Ltd are supplied strictly on a service and access basis only, including access to any website and CRM provided as part of the services, which are made available to the Client on a leased and non-ownership basis only.

No ownership, perpetual rights, guaranteed availability, or vested rights in any platform, system, programme, CRM, website, content, materials, or services are granted to the Client at any time, whether during or after the term of engagement.

All programmes, platforms, systems, including any website and CRM, content and delivery mechanisms remain under the sole control, ownership, and management of Trade Mastermind Ltd at all times.

9. Availability & Platform Continuity
While Trade Mastermind aims to provide continuous access to its systems and services, uninterrupted or error-free availability is not guaranteed.

Temporary outages, maintenance, upgrades, system changes or access limitations shall not constitute a breach of this Agreement and do not give rise to cancellation or refund rights.

10. System Rules

Do not share login details or misuse systems, tools or content.

11. Intellectual Property
All materials, frameworks and resources remain the intellectual property of Trade Mastermind and may not be copied, taught, resold or distributed.
12. Confidentiality
You must not disclose confidential information about Trade Mastermind, its staff, customers or operations.
13. Monitoring, Compliance & System Oversight
Trade Mastermind Ltd may monitor use of its systems, platforms, communications, and access where reasonably required for service delivery, security, quality assurance, compliance, or legal obligations.

Such monitoring does not reduce the Client’s obligations under confidentiality, conduct, or system rules.

14. Third-Party Platforms & External Systems
Trade Mastermind Ltd is not responsible for the availability, performance, outages, policy changes, suspensions or failures of any third-party platforms, software providers, payment processors, communication tools, or external systems used in connection with the Programme.

Any disruption caused by third-party platforms shall not relieve the Client of payment obligations under this Agreement.

15. Indemnity
The Client agrees to indemnify and hold harmless Trade Mastermind Ltd, its directors, officers, employees and contractors against any claims, losses, liabilities, damages or costs arising from:

(a) misuse of the Programme, systems or materials;
(b) breach of these Terms;
(c) unauthorised use or disclosure of intellectual property;
(d) unlawful or improper conduct by the Client.

16. Data, Materials & Access on Exit
Upon completion, expiry or termination of this Agreement, access to all Trade Mastermind systems, platforms, communities, materials and services shall cease immediately unless otherwise agreed in writing.

No ongoing access, duplication, export or continued use of Trade Mastermind intellectual property is permitted following termination, save where expressly authorised.

17. Entire Agreement & Precedence
These Terms, together with the Order Form, constitute the entire agreement between the parties and supersede all prior discussions, representations or understandings.

No variation or amendment shall be valid unless agreed in writing by Trade Mastermind Ltd.

18. General

We may assign this contract. You may not transfer it.

Email notices are deemed delivered.

English law applies.

Jurisdiction: England & Wales.

19. Contacting Us
To contact us, please write to:

TGS – Trade Mastermind Ltd
Brightfield Business Hub, Bakewell Road, Peterborough, PE2 6XU

Tel: 03300587100
Email: customerservice@trademastermind.co.uk